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Privacy Policy

Last updated: 13 June 2026

1. INTRODUCTION

I am Hayley B Manning ("I", "me", "my"), and I am committed to protecting your privacy and handling your personal information responsibly.

 

This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website, contact me, or use my counselling and psychotherapy services.

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I process personal data in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and related privacy legislation.

 2. DATA CONTROLLER

The data controller responsible for your personal information is:

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Hayley B Manning

Email: hayley@hayleybmanning.com

Telephone: 07940 717459

Website: www.hayleybmanning.com

3. INFORMATION I COLLECT

Website Enquiries

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If you contact me through my website, email or telephone, I may collect:

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  • Your name

  • Email address

  • Telephone number

  • Information you choose to provide in your enquiry

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Therapy Services

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If you become a client, I may collect additional information necessary to provide therapy services, including:

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  • Contact details

  • Emergency contact information

  • Appointment information

  • Clinical notes

  • Relevant health or wellbeing information

  • Information relevant to the therapeutic relationship

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Website Usage Information

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My website is hosted by Wix. Wix may collect technical information necessary for the operation, security and performance of the website.

4. SPECIAL CATEGORY DATA

As a therapist, I may process information relating to your mental health, emotional wellbeing or other health-related information.

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Under data protection law, this information is classified as "special category data" and receives additional protection.

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I only collect and process this information where it is necessary for the provision of counselling or psychotherapy services and where a lawful basis applies.

5. HOW I USE YOUR INFORMATION

I use personal information to:

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  • Respond to enquiries

  • Arrange consultations and appointments

  • Provide counselling and psychotherapy services

  • Maintain professional records

  • Comply with legal, regulatory and professional obligations

  • Manage my practice and administrative processes

  • Protect the safety and wellbeing of clients where necessary

6. LAWFUL BASIS FOR PROCESSING

I process personal information on one or more of the following legal bases:

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  • Consent

  • Performance of a contract

  • Legitimate interests

  • Compliance with legal obligations

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Where special category data is processed, I rely on the relevant provisions of UK data protection law that permit the processing of health-related information for the provision of therapeutic services and related professional obligations.

7. CONFIDENTIALITY AND DISCLOSURE

Information shared in therapy is treated as confidential.

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However, there are limited circumstances in which information may be disclosed, including:

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  • Where required by law

  • Where there is a serious risk of harm to you or another person

  • Where required by a court order

  • Where professional safeguarding obligations apply

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Where possible and appropriate, I will discuss any disclosure with you beforehand.

8. HOW YOUR INFORMATION IS STORED

I take reasonable steps to keep your personal information secure.

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Information may be stored electronically and/or in paper records.

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Appropriate security measures are used to protect personal information from unauthorised access, loss, misuse or disclosure.

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Emails and website enquiries are transmitted via third-party providers and may be stored within secure email systems.

9. WEBSITE HOSTING

My website is hosted by Wix.

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As part of providing website services, Wix may process certain technical information and may store data on secure servers.

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For information about how Wix processes data, please refer to Wix's privacy information.

10. COOKIES

This website may use cookies that are necessary for the operation, security and functionality of the website.

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I do not currently use advertising tracking technologies or social media tracking pixels.

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If additional cookies or analytics tools are introduced in future, this Privacy Policy will be updated accordingly.

11. RETENTION OF INFORMATION

I keep personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet my professional, legal and insurance obligations.

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Website enquiries that do not result in therapy services are normally retained for up to 3 months and then securely deleted unless there is a legitimate reason to retain them for longer.

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For clients who engage in therapy, I keep minimal clinical records and administrative information relevant to the therapeutic work.

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Client records are retained for a period of 3 years following the end of therapy, after which they are securely deleted or destroyed, unless there is a legal, safeguarding or professional reason to retain them for longer.

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Records relating to children and young people may be retained for longer where appropriate in accordance with legal, professional or insurance requirements.

12. YOUR RIGHTS

Under UK data protection law, you may have the right to:

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  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of information in certain circumstances

  • Restrict processing in certain circumstances

  • Object to processing in certain circumstances

  • Request transfer of your information where applicable

  • Withdraw consent where consent is relied upon

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These rights are not absolute and may be subject to legal or professional exemptions.

13. MAKING A REQUEST

If you wish to exercise your rights or have questions about how your information is handled, please contact me using the details provided above.

14. COMPLAINTS

If you are concerned about how your personal information has been handled, please contact me first so that I can try to resolve the matter.

 

You also have the right to complain to the Information Commissioner's Office (ICO), the UK regulator for data protection matters.

15. CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time to reflect changes in legal requirements, professional obligations or website functionality.

 

The most recent version will always be available on this website.

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